The Gautrain is for everyone – suitable for people with special needs

All station environments, as well as the trains and buses, are specifically designed to provide easy access for the mobility impaired and to accommodate sight- and hearing impaired passengers.

WHEELCHAIR ACCESS AND MOBILITY-IMPAIRED PASSENGERS

Wheelchair access is provided to all trains, buses, stations, toilets, lifts, fare gates, ticket offices and ticket vending machines.

Non-slip surfaces, handrails and handholds aid people with difficulties in walking, gripping, reaching or balancing.

HEARING- AND SIGHT-IMPAIRED PASSENGERS

The blind and partially sighted are assisted by the following:

  • The consistent use of colour contrasts, clear signage, good lighting and non-reflective surfaces.
  • Audible as well as visual service announcements.
  • Tactile and audible guidance and warning surfaces and systems, where appropriate.

The deaf or hard of hearing are assisted by the following:

  • Visual as well as audible announcements.
  • Induction loops (earphone jacks) at ticket vending machines.
  • Clear signage

HOW TO USE THE SYSTEM

YOUR GAUTRAIN GOLD CARD

Gautrain’s train, bus and parking services are all fully integrated and may be used separately or jointly by transferring from one to another. These services are all accessed by means of a contactless smart card: your Gautrain Gold Card. You can access the station parking facilities without a Gautrain Gold Card if you’re a first time user (you’ll be issued with a paper ticket), but you will need a valid Gautrain Gold Card to use either the trains or the buses or to exit the parking. Please note that cash is not accepted on either the trains or the buses or at parking exit gates.

BUYING YOUR GAUTRAIN GOLD CARD

Gautrain Gold Cards may be purchased from all ticket offices and ticket vending machines at any Gautrain station as well as at selected retail outlets in the vicinity of the bus routes.

A once-off card licence fee of R10 is payable when you purchase your card and cannot be refunded or transferred or used to pay for Gautrain services.

Remember: Ticket vending machines display user instructions in four languages and are equipped with earphone jacks for the audio-impaired.

YOU CAN NOW PURCHASE YOUR GAUTRAIN GOLD CARD FROM THESE SELECTED RETAILERS

Caltex Omega Motors – 562 Andries Street, Berea, Pretoria
Engen Minties- Cnr. Visagie & Bosman Streets, Pretoria
Uncle Faouzi’s Mini Market – 1093 Burnett Street, Hatfield, Pretoria
Varsity Bakery – 293 Lynnwood Road, Menlo Park, Pretoria
Afro Heritage Business Centre – 225 Hamilton Street, Arcadia, Pretoria
Queenswood Superspar – Cnr Stead Avenue & Soutpansberg Road, Queenswood, Pretoria
Spar Centurion – CnrJohn Foster & Logan Avenue, Highveld, Centurion
Shell Amberfield Motors – Cnr Rooihuiskraal & Reddersburg Road, Wierda Park North, Centurion
Super Spar Wierda Park – 402 Theuns van Niekerk Street, Wierda Park, Pretoria
Spar Centurion – Cnr John Foster & Logan Avenue, Highveld, Centurion
Carlswald Spar – Cnr Lever & New Road, Randjiespark, Midrand
Spar Noordwyk – Cnr Lever & Olifantsfontein Road, Noordwyk, Midrand
Sunninghill SuperSpar – Cnr Maxwell Drive & Edison Street, Sunninghill, Johannesburg
Europa Express Melrose – Cnr Crescent & High Street, Melrose, Johannesburg
Rivonia Friendly 7/11 – Cnr 7th Avenue & Rivonia Road, Sandton, Johannesburg
Total William Nicol – 149 William Nicol Drive, Sandton, Johannesburg
Spar Pineslopes – Cnr The Straight & Witkoppen Road, Fourways, Johannesburg
Shop 8 Monte Casino – Corner William Nicol and Witkoppen, Fourways, Johannesburg
Zenex Twin Palms – 14 Kempton Road, Kempton Park, Johannesburg

HOW DO GAUTRAIN GOLD CARDS WORK?

Your Gautrain Gold Card enables you to load a variety of different journey products, ranging from single ‘Pay As You Go’ trips, seven day passes and to 35-day passes, onto the same card and to re-use this card over and over again. You also have the opportunity to register your card with us, which will enable us to blacklist your card should it be lost or stolen. Any unutilised value in the pay-as-you-go section on the lost card can then be transferred to a new card for you. Please note that there is a refund handling fee of R30.

METHODS OF PAYMENT

You can load journey products onto your Gold Card using cash, debit cards or credit cards, and this can be done at all ticket offices and ticket vending machines at any Gautrain station. Only Mastercard and Visa credit cards are accepted at this time.

TWO SECTIONS ON THE GAUTRAIN GOLD CARD

The Purse Section is used for general pay-as-you-go travel on trains or buses or for parking at the station car parks. You can top up the Purse at any station ticket vending machine or ticket office as you need it. The Purse section is automatically debited for whichever service you use. Applicable discounts are automatically credited.

Please note that you need at least R20 available in the pay-as-you-go section of your Gold Card to board any Gautrain bus and at least R20 to enter a station fare gate.

The Period Pass Section stores weekly or monthly travel passes.

FARES

Gautrain has a balanced approach in its fare policy aimed at making the service attractive and affordable to broad sectors of the population without competing with existing public transport modes. Gautrain fares are typically lower than the cost of using your private car for the same journey but more expensive than those of existing taxi, Metrobus and Metrorail fares. Please click here to view fares.

I ONLY TRAVEL OCCASIONALLY AND/OR NOT ALWAYS BETWEEN THE SAME TWO STATIONS

Pay As You Go

I get To travel anywhere at any time using any Gautrain service. You can load up to R2,600 value into the pay-as-you-go on your Gautrain Gold Card.

How it works: The price of the relevant service will be deducted from your ‘Pay As You Go’ every time you check in on a bus, or check out from a train or car park. Customers using more than one Gautrain service within a single journey will automatically enjoy a discounted fare.

Note: You don’t have to register your Gautrain Gold Card in order to use its ‘Pay As You Go’ function.

FOR MORE INFO…. go to WWW.GAUTRAIN.CO.ZA